Same-Day Fridge Repairs Kew

Domestic Fridge & Freezers Only

Is your fridge or freezer not working as it should? When a component inside your fridge or freezer stops working, it can be a real inconvenience when there’s risk of spoiled food.

At Melbourne Metro Refrigeration, we understand the urgency of your situation and we’re ready to help! With over 25 years of experience, we provide same-day, on-site repairs for all major fridge and freezer brands* in the Kew and surrounding area.

Our technicians are fully trained and Australian Refrigeration Council certified. We offer discounts for seniors and are available from 7 am, ensuring we can help without disrupting your schedule. 

For an immediate response and fast, friendly service, contact us via enquiry form or give us a call!

 
friendly fridge repair service

 

Common Fridge/Freezer Problems

First-Class Fridge and Freezer Repairs:

  • Freezer Section Defrosting
  • Refrigerator Section not Cooling Properly
  • Refrigerator Section Freezing Food
  • Doors Not Closing Correctly
  • Refrigerator Beeping / Alarming
  • Refrigerator Leaking Water
  • Refrigerator Tripping Power Supply (RCD)
  • Evaporator Coil Iced Up
  • Control Panels Not Displaying
  • Fan Motor Not Working Properly
  • Grinding / Squealing Noises
  • Faulty PC Boards
  • Interior Light Not Working
  • Water Supply Tubing Replacement

Why Choose Us?

Onsite On Time

ARC Authorised Technicians

Local Fridge Technicians

Efficient & Friendly Service

Available from 7am

Senior & Pensioner Discount

What Customers Say

4.8
Based on 192 reviews
Contacted Melbourne Metro Refrigeration early this evening and got a call same evening from Sergio. Whilst on the phone he talked me through a solution to fridge light problem and it worked! I now see the light!! What a gentleman. I am so happy and would thoroughly recommend him to everyone. Five stars to infinity. Thank you Sergio
Thank you so much Sergio for your help in troubleshooting our fridge problem on a Sunday morning. Turns out it was a simple fix but Sergio was most helpful and professional in helping us resolve it and even called us back to ensure our problem was resolved and gave us some pointers to monitor the situation. Highly recommended
What a fantastic company! Sergio brought our 49 year old Westinghouse back to life. Same day service, great customer service, and cheaper than anywhere else. I'm really impressed, thanks Sergio!
Super prompt . Thorough practical advice. Sensational service.Sergio's only failing would appear to be having no AFL interest. Any sergio should be a Carlton supporter. Blown away by how pleasant and efficient our experience was. Massively recommended. Thank you Sergio.
Very efficient and professional. Fixed it right away!
Amazing service, my fridge broke two days ago and everyone I called said buy a new fridge. Called Fabio at 6:30 this morning and it was fixed for barely anything by 8. Great business
I had a problem with my fridge where it was not cooling. Fridge was on 15° and the freezer was on -7°. I tried everything I knew to fix it; cleaned the coils, turned it off for half an hour and back on. Nothing would fix it. I tried for 2 days. I had to move all my food out to the spare fridge. I called Melbourne Metro Refrigeration in hopes someone would come and look at it and be able to fix it, expecting it to cost $500. I was stressing. I got Sergio on the phone and he was so kind. He diagnosed and then gave me advice on the phone - told me to turn it off for 2 days, open the doors and put a fan in front of it to blow air through it. I did this and it worked! Now it is as good as new and so cold! I can say that this is old-school service that you don’t get anymore. He could have charged me to come and inspect it but instead he helped me fix it myself for free. I am so grateful. Thanks Sergio!
Rang SergioExcellent services - fridge fix next morning plus back up service- also fix additional problem not on scope - same chargeRecommend highly - great service family business
Sergio is amazing! He is super knowledgeable and is a true professional. Fixed my fridge same day !!
within the hour and great service!
Sergio is a master at what he does. Very very helpful and great communicator! Highly recommend!
I phoned this company at 8.30 am today & spoke to Ross, he was extremely helpful in explaining the process.By 10.30am, Fabio was here to fix my fridge. Fantastic service, professional and very clear in explaining what was wrong with my fridge.Highly recommend this company.CheersJohn.
Very similar experience to other reviews I have just read. We were actually shopping for a new fridge freezer but decided to take a punt on a repair. Rang this company and booked a time and date. Ross arrived on time, diagnosed the problem quickly and completed the repair in a most professional manner. The repair cost us $420, a new fridge/freezer was going to cost around $3K. Ross proved the fault to me and after he'd left I found that he'd even replaced blown globes without comment, or charge. So refreshing to find a company that provides a quality of service that I haven't seen for many years.
In response to my service enquiry for the refit of a handle on my refrigerator, Sergio suggested a manual procedure to follow. It worked so the cost of a visit was avoided. Shall certainly retain contact details for future use.Roger
Sergio was extremely friendly and did super quick repair for my freezer on a weekend. He also gave me useful advice about maintenance and we had a really nice chat. I would definitely recommend Sergio and the company. Amy
Thank you for your prompt call back and honest advice. You were spot on, problem solved!
Very impressed. Great customer service by Fabio. He helped troubleshoot and then quoted a fair price. Call out fee would be waived if I went ahead with the repair. He made us easy for me to make an informed decision. Service booked within a couple of days. Great repair service by Sergio. Who also took the time to explain working features of my fridge to avoid any further issues. I got lucky and the repair cost was slightly lower than quoted. I will definitely recommend them to friends and family.
Top service from Ross and would highly recommend him to anyone who needed a fridge repair. Rang him late one afternoon to enquire about a repair and he came out and fixed it the very next morning at a reasonable price- can't ask for anything better than that!
I called to ask for a quote to come and fix my fridge and the friendly man on the phone gave us a tip to try before paying him to come out and have a look at the fridge. This may potentially save us hundreds of dollars in fees. Professional and kind.
Same day response then next day fix. The manufacturer's repairer wasn't available for 4 weeks. Fabio was "fabulous", very professional and friendly. Knew his stuff even though it wasn't obvious where the annoying "buzz" was coming from. Not there now thanks to Fabio. Will recommend.
Our Fisher & Paykel fridge started to trip the circuit. Rang Melbourne Metro Registration and they promptly organised for Fabio to visit within an hour! He quickly diagnosed the issue (defrost heater) and fixed it. Exceptional service, and a polite and professional approach. Thank you!
Great same day service! Ross was Very knowledgeable. Value for money.
Ross helped me out with a faulty fridge and his time and advice fixed the problem! Very appreciative, Ross - thank you!
Our fridge stopped working over the weekend. I spoke to Sergio and he helped me trouble shoot the issue. He was helpful, informative about our particular brand of fridge and a lovely bloke to chat to. A great experience.
Very impressed. Answered phone immediately and booked me and arrived within 1 hour. Reasonably priced and friendly. Would recommend.
Wonderful experience with Melbourne Metro Refrigeration. Old fashioned personalised service. I dealt with Sergio who went out of his way to help on the day, I definately highly recommend this company.
I sent an enquiry to Melbourne Metro Refrigeration via their website and within an hour Ross contacted me to discuss my enquiry, he was very professional and thorough. The following morning I called Ross to proceed, he arrived at my home approximately one hour later. The fault was with the defrost system (as he had predicated it might be) in my Westinghouse refrigerator. He replaced the system on the spot and the total price was within the range as quoted over the phone. Ross was a pleasure to deal with, I would highly recommend contacting Melbourne Metro Refrigeration for any refrigeration issues.
Serge took my details and Fabio attended the job. I called just before 9am to enquire about getting someone to help and the fridge was repaired by 11am!!!Professional, friendly and helpful.Even did a temporary fix for my cracked veggie bin when I mentioned I need to get that replaced someday.Thanks guys! Definitely recommend! ☺️- Melanie S from Somerville
Had Fabio fix our fridge today. It is great to watch a professional with so much experience do his job diligently and have so much knowledge to share. Would absolutely recommend to anyone to use this company. Thanks again.
Hello Melbourne Metro,I would like to leave some positive feedback for your operator Fabio.I called your company for help yesterday evening, and Fabio called me back at 7.30pm. He gave me some great troubleshooting advice, which I followed, and told me to call him back if I needed anything else. I rang again this morning, and Fabio again advised me as to what I had to do to complete the process.Fabio could have easily turned this into a service call. I was so impressed that he dealt with me over the phone, in his own time. Truly great customer service.I will definitely be recommending your company to others in my situation. Thank you.
Extremely prompt service, arrived the next morning, identified the problem and fixed our fridge very efficiently. Fabio went above and beyond to make sure we were happy and satisfied. Would highly recommend.
I was recommended Melbourne Metro Refrigeration, and contacted them. Sergio arrived promptly this morning, diagnosed the problem, and it's now running as good as new. As my refrigerator is about 20 years old, I was very pleased to receive honest advice, and for a very reasonable price, it's up and running again. Thank you very much Sergio and everyone at Melbourne Metro Refrigeration. I'm a very Happy customer ☺️
I called melbourne Metro refrigeration today after having a scare of a lifetime, my grandfathers fridge frame become live and my grandfarther received a electric shock.I spoke to Fabio and was instantly calmed by his professional manner,With in no time at all the fridge was fixed and risk free.The Active Cable on the LG fridge door had melted due to heat, also taking out the earth cable leaving the fridge unprotected and very unsafe.Most professional people I have ever dealt with, thank you again.Thanks a million.You saved a life.
Absolutely fantastic, I rang and spoke to Sergio afew weeks back and he helped me fix the fridge over the phone, and it worked until yesterday displaying an electric fault.. I rang back and he came out and repaired it within an hour.Very happy thankyou
Really polite and genuine customer support. Can’t recommend their services enough
Our fridge didn't work after moving. Fabio was incredibly helpful over the phone - really went above and beyond - texting photos back and forth and a couple of phone conversations - it turned out to be a wire loose in the electrical plug, which I was able to fix. Can't recommend highly enough. Have a happy Easter!
This was the best service I have had from a business in years. our fridge broke down this morning, I rang around and finally got on to Melbourne Metro Refrigeration repairs, and it was fixed by Lunch Time. Fabio is an absolute gentleman, this bloke knows his stuff. Fantastic Service........
Exceptional service! The team went above and beyond expectations. Can’t recommend more highly. Thank you team!
Fabio and the guys from Melbourne metro refrigeration are very Helpful and Do a fantastic jod Highly Recommended!
Our fridge failed at 9.00pm last night and was repaired by 8.30am the next morning. Fabio arrived on time, with the best attitude and the highest level of professionalism I have encountered for a long time. He also really really knew his stuff. This is old world service at it's absolute best. Thanks Fabio.
Sensational service, advice, expertise and value from Fabio, Serge, Ross and the whole team!Our 2nd-hand Fisher&Paykel Frost-Free fridge is getting old now, and finding new ways of malfunctioning. Last year they correctly diagnosed the fault over the phone and visited us to replace the thermostat unit.Now, despite the fact that I've moved interstate, they've talked me through the latest problem by phone, got the thing running again, and told me what part I'll have to replace to keep it going longer.If you want to get the most out of your appliance, call these excellent folks!Grazie, ragazzi!Tante belle cose a voi tutti!
When our freezer died I was so pleased to have a service call the next day. Sergio was great and a pleasure to deal with. His attention to detail and explanation of how things worked was wonderful. I would not hesitate to recommend this company to anyone with refrigeration problems.
I rang for advice on replacing broken non essential parts of my Hisense fridge
Fabio helped us fix our Westinghouse fridge after it kept malfunctioning. He was an absolute gentleman in his services, he generously gave us a discount, and offered us some sage advice in matters of life and fridges. An experienced soul with the magic touch for refrigeration.
We had Ross - he was friendly, professional, very fair. Would highly recommend
Fast and very responsive. Very satisfied with the outcome of the repairs.
Fridge stopped working, Fabio came out 1st thing, couldnt rate him and Melbourne Metro higher, awesome bloke, diagnosed the issue, fixed within minutes and talked me through the whole process and a few hints and tips, really appreciate it. Thankyou!Cheers Sam
They did a difficult job well but unfortunately our kitchen floor has a couple of new tears in it. Such is life.
New seals on my Hisense fridge were not sealing. Freezer being effected and leaking water due to this. MMR tech (Sergio) fixed my issue like a treat via phone. No cost to me and I learnt something about my fridge. Ace work MMR. Highly recommend the service!
I had an issue with my ICE machine and decided to give Melbourne Metro Fridge Service a go. Within in minutes of calling I received a call back from Sergio. Sergio stepped me through a series of trouble shooting steps over the phone and within 10 minutes my Ice maker was back online! He was patient, super clear and helpful with his explanation. I am super impressed with such a high level of customer service! Thanks so much Sergio!!
Fantastic service, I placed a call at 1250 with a question, the response was quick, professional and they knew what they were talking about. The tech arrived in 45 minutes and by 2pm the fault was fixed at a good price.Definitely worth the 5 star review.
Wow, I was impressed with this service. I called MMR at 2.30pm on 13/12/2022 seeking assistance with our Westinghouse fridge which appeared to have an electrical problem. By 7.45am on 14/12/2022 a technician had visited us, analysed and fixed the problem. The technician was extremely polite, friendly and professional and we would confidently recommend MMR to others in need.
The freezer wasn’t freezing. Used the email contact at 6:37am. Phone call back before 7am. Informed me that technician would contact me. Fabio then rang informed me of the pricing structure. Very reasonable. Rand to say he was 15mins away and then came and fixed the freezer. All this was done by 1030am. Professional, timely and personable. Will recommend them to friends & family.
Easy to deal with
Excellent service. Rang in the morning, Fabio arrived within hours, refrigerator fixed quickly and efficiently. Highly recommended. John and Annette
Fabio was quick to respond to my call, identified and fixed the issue with my fridge. The cost was nominal, and it was all done within a few hours of my call. Haven’t had an issue with the fridge since. Great job Fabio
Sergio was knowledgeable, kind and helpful in getting my refrigerator working. I would recommend this service wholeheartedly
Amazing work ! Super helpful and all around good people 10000/10
Fantastic service. Our fridge wasnt working properly and we looked up the brands repairers and earliest booking was more than a week wait! Contact Melbourne Metro Refrigeration (on a Sunday morning) and they called me straight away and asked a series of questions and managed to fix the issue over the phone! Fabulous old fashion service and advice. Thanks heaps Fabio!!!
Called Monday morning around 8am ish said that they could get a technician out between 10-12 that day, technician arrived as promised just after 10am. Friendly professional well presented driving neat company van with signage. Diagnosed problem and had our fridge back up and running within the hour. Highly recommend these guys whom I myself sourced off Google reviews.
I could not believe it. Messaged on a Sunday asking for a call on Monday only to get a call within 15 minutes. Spoke to the mechanic and he told us what to try before he comes around which actually solved the issue. If we had more honest people like this life would be easier for everyone.Thanks heaps again
I came home from work to notice my fridge wasn’t working after a quick call with Ross. He was able to talk me through how to get it running again again. I’m extremely grateful as now I can cook dinner thank you so much Ross.
Called then up in the morning. By the afternoon they came over and fixed my mums fridge. Legends 👍
I called these guys & Fab came out to our place the next morning & found the problem & all fixed within 1 hour absolutely fantastic effort & great service l highly recommend these guys they are very polite & offer a fantastic service thank you for your prompt service 👍👍👍
Sergio came over to fix a fridge fault and was very friendly, made for great conversation while he fixed my fridge. He also explained to me what he was fixing and how. Left no messes and a great smile on my face. Couldn't recommend a better person to fix your fridge.
We had a fantastic experience with these guys. Sergio was an absolute pleasure to deal. He helped me troubleshoot the issue with my fridge and called and texted back several times with possible solutions to get the fridge working, which we eventually did. I've worked in customer service for over 25 years and I can say that Sergio represents the gold standard of customer service.Please call these guys if you need your fridge repaired. I can't recommend them enough!Thank you, Sergio and Melbourne Metro Refrigeration.
Prompt and they really wanted to help unlike the authorised repair centres. Fabio exactly knew the problem and was able to fix it on the spot. Not sure about the cost of the repair, as I could not get anyone else to come asap to attend. Time will tell if the repair was worth the money !!
Excellent customer service by Sergio. I called in the morning and the fridge was fixed by early afternoon. The price was very reasonable and the whole experience was smooth. I will use this company again and highly recommend them.
Very good to see old fashioned service. When times are met, friendly service and all round professionalism. From the first call, follow up and service arrival the experience was A1. Sergio (Fridge Repairs Today) got the fridge going and explained the cause and how to trouble shoot future potential issues. Highly recommend. Thank you.
Ross was highly professional solved my problem straight away. Fast and on time. I highly recommend Melbourne Metro refrigeration
Highly professional and well run business. Sent message on Friday evening 13/1. By 6.30am Saturday Ross contacted me to discuss. By 11.30am Fabio arrived and in just one hour diagnosed and replaced the compressor, checked over fridge and replaced dodgy connections and malfunctioning interior lights. Fair price for a major and superior job. Highly recommended, this business deserves to thrive. Restored my 30yo GE two door fridge to top form without hesitation or hassles. Top operators.
I rang and Fabio called me back immediately. I explain the fridge problem and he provided a fix in a few minutes whereas the manufacturer ran me around in circles for days. I’ll be keeping Fabio‘s number under “Fabio freezer” as he will get a call whenever I or someone I know has a refrigerator problem. Thanks Fabio.
Great help and very efficient
Fixed my fridge. Did a great job.
These guys are terrific. Fridge making funny noises and not keeping food cold, they were out very next morning, advised and provided a fix. And all very good. Would highly recommend.
If you want honest and fast service use this company. I rang and spoke to Fabio about my fridge which just stopped working and using his years of experience diagnosed the possible problem after I carried out some tests suggested by him. He suggested that I get a new internal globe, mine had blown and had a hole in the metal screw in part, and that it should start working within an hour. He was 100% correct and I was a very happy person. Thanks very much Fabio, got your number for the future and will recommend you to all
The guys from Melbourne Metro Refrigeration are simply the best. Great service, patient and definitely not money hungry. I cant recommend them enough
After being told by a manufacturer recommended repair company that they charge $165 call out fee regardless of whether or not any work is required, I was advised by Melbourne Metro over the phone saving everyone's time and me lots of money! I won't hesitate to contact them again if I have any future service needs and I'd recommend them to anyone needing their fridge or freezer serviced.
I would highly recommend Sergio who was able to quickly diagnose the problem and fix our fridge. Excellent customer service!
Fabulous service thank you Fabio! So much experience, the likely issue was diagnosed on the phone and confirmed once arrived (Fisher & Paykel Active Smart over 8 years old = faulty main defrost element). I’d been told by the company service department I’d have to wait over a week for their technicians to come out. Fabio arrived within an hour of calling and the fridge was fixed not long after. Also did a general check over, and raised front legs so door auto shut (no more beeping!). Price point also very good - if agree to the fix, call out fee waived. Fixed for under $400.
I rang Melbourne metro refrigeration at 7am and spoke to Ross explaining my problem with the fridge.I was very pleased that Sergio arrived at 10 am and within an hour my problem was fixed. Good old fashioned service was provided by Sergio. Enjoyed his knowledge and professionalism. Thankyou.
Such great service. Within 2 hours of making the desperate call, we had our fridge fixed by Fabio. Very friendly and professional guy.Highly recommend this Company if your fridge dies!
Great communication, professional and reliable.Highly recommended!
This is a professional company with excellent communication. Our 10 year old Whirlpool top-mount stopped circulating air to the fridge, due to a melted air vent in the back of the freezer, and they fixed that up. When we had quite humid weather in the weeks afterwards, there was water pooling in the bottom, and they were helpful on the phone about how to deal with that. Close to 3 months later the fan stopped working, and they attended again. When we called to say the fix on the fan didn't take, they returned to inspect it (and said it was because of a hard-to-replace original part), then refunded us what they'd charged. While it's unfortunate our old fridge needs to be replaced, I appreciated their effort and honesty.
I called with a problem and was given friendly, honest and free advice by Sergio, Hard to find people who take pride in their work and industry these days, just happy to help a person. Thanks
Sergio, answered all my questions and helped me with my fridge issues . Great customer service. Thank you 😊
Sergio & Fabio were amazing! Within 20min after my call Sergio was here and within another 30min he fixed my fridge for a great price. Also, we had interesting conversations and good laughters! Highly recommend them.
These guys were amazing - I spoke to a person on the hotline who said someone would call me back and a few minutes later I was talking to a repair person, very friendly and was able to send out Fabio about 30 minutes later. Fabio was on time, even called to let me know how far away he was and was super friendly and did an amazing job on my fridge. I thoroughly recommend these guys!
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